This policy applies to all purchases made through our online store.
As a non-profit association, our goal is to contribute to the community; therefore, we apply clear and transparent sales conditions.
Orders are shipped within 3 to 5 business days after payment confirmation.
Delivery times may vary depending on the destination and the courier service.
In case of shipping issues, we will contact you to inform you and provide a solution.
We ship within Spanish territory (mainland and Balearic Islands).
For shipments to other areas, please contact us before placing your order.
Shipping costs are displayed at checkout and vary according to weight and destination.
Occasionally, the association may offer promotions with free shipping.
If the package arrives with visible damage, we recommend not accepting it and notifying both the courier and us as soon as possible.
If you notice an error in the provided address, please contact us immediately at lopodallpallars@gmail.com to try to correct it before the shipment is processed.
Garments (t-shirts, socks, neck warmers, etc.) cannot be returned due to an error in choosing the size or model. We recommend that you carefully review the size guide available on the product page before confirming your purchase.
We accept returns or exchanges only in the following cases:
The product has a manufacturing defect or there was a shipping error (wrong or damaged item).
You must notify us within 7 calendar days of receiving the order, attaching photos clearly showing the defect or damage.
In these cases:
We offer a free exchange for an equivalent item or a full refund.
Return costs will be covered by the association if the error is ours. In case of an exchange for a justified defect, we will also cover the shipping costs for the replacement item.
• For requests related to defective products or incorrect shipments: up to 7 days from receipt.
• For returns due to size or model changes (only if it is our own error): not allowed, except in cases of a justified defect or error.
To start a claim:
Send us an email to lopodallpallars@gmail.com with the subject “Claim – Order Nº [number]”.
Attach photos of the received product clearly showing the defect or error.
Also include the order number and a brief description of the problem.
We will process your request within a maximum of 5 business days. If applicable, we will inform you how to send the product and the next steps.
We will process your request within a maximum of 5 business days. If applicable, we will inform you how to send the product and the next steps.
Returns are accepted only for the reasons stated (defect or error). Returns will not be accepted:
• For a simple change of mind or customer error in choosing size/model.
• If the product has been used or washed.
• If the packaging or tags are no longer in their original condition.
Our policy complies with current consumer protection laws. However, since these are non-customised, legal and non-perishable products, you may exercise the right of withdrawal within 14 days for online purchases if applicable; although, for consistency and sustainability, our policy sets specific exceptions regarding sizes.
According to legal sources, for online purchases, the consumer has a 14-day right of withdrawal, except for certain types of products or services subject to special conditions.
Since downloadable products, such as guides or digital content, cannot be returned once downloaded, we do not accept returns of these products, except in case of delivery error (for example, if the delivered content does not match the purchased one).
In case of error, please contact us within 7 calendar days after purchase by sending an email to lopodallpallars@gmail.com, indicating the problem and attaching a screenshot if possible. If the error is confirmed, we will provide you with a refund or access to the correct content.
If you have any questions about choosing the right size, product care, or any other matter, please feel free to write to us at lopodallpallars@gmail.com.
